Becoming a registered enables you to browse through the different restricted-access areas included on the website, use the services that require you to log in and acquire any Elite Mareque S.L. products that may be offered on the same.

 

A registered user may be any person of legal age and full authority to enter into the contract established by these General Conditions. Becoming a registered user requires you to read and expressly accept, without any reservations, the terms included in these General Conditions, stating advance awareness of your acceptance of them and enabling you to save and reproduce them. User registration is an essential requirement for contracting services or acquiring Elite Mareque S.L. products through the online store.

 

The username and password generated that enable you to identify yourself as a user and to use the service are strictly personal and confidential. You are responsible for keeping them confidential. As a result, you expressly accept, barring proof to the contrary, that we assume that all usage of the service carried out using the identification codes are done by you, as the registered user, unless you have notified us in advance that they have been lost or stolen. You may freely change your password through the procedures that we have put in place for that purpose.

 

The replaced password will be cancelled as a means of identification as soon as you generate the new one. We may block access and usage of the web page when as deemed necessary for security reasons. The Service will be blocked automatically following three successive errors in entering the user access or usage codes.

 

We will provide the organisational and technical measures necessary on our computer equipment to ensure proper usage of the Service by the users and prevent unauthorised access that seek unauthorised disclosure of the user’s financial information content that is accessible through the Service

The user is obligated to:

 

– Provide Elite Mareque S.L. with all data necessary to access and use the services that require advance identification, which must be true, up-to-date and correct. Users are obligated to provide their personal details (forename, surname(s), postal address, e-mail address and other contact details) truthfully and faithfully, aware that we may use this information to contact you if necessary. If you do not provide all of the information, we will not be able to process your order. Otherwise, Elite Mareque S.L. shall not be liable under any circumstances for possible delays or failures in the delivery as a result of error or omission of these data.

 

– Users may not place fraudulent, false or speculative orders. Elite Mareque S.L. reserves the right to cancel the order and/or inform the pertinent authorities if we have reason to believe that to be the case.

 

– When placing an order on this website, you guarantee us that you are over 18 years old and that you are legally authorised to enter into binding contracts.

 

– Take the necessary security precautions, both personal and material, to maintain the confidentiality of your username and password, as well as to notify Elite Mareque S.L. immediately in the event of loss, misplacement, theft, robbery or illegitimate access to your username, as well as knowledge of it by third parties.

 

– Use the Services included on this website properly, always in compliance with applicable law.

 

– Refrain from conducting any activity that hinders or interferes with the functionality of the Services included on the website.

 

– Pay for any Elite Mareque S.L. products contracted through the website, as well as any shipping and handling charges that may apply.

Some of the notifications or information that we send will be in writing, as required by applicable regulations, so as a user of this website, you must accept that most of the communication with us will be electronic. We will contact you by e-mail or we will provide you with information by publishing alerts on this web page. Therefore, you agree to use this electronic communication medium and accept that any contract, notification, information or any other communication that we send to you electronically comply with the legal requirements of being in writing. This condition shall not affect your rights as allowed by law. We may send you notices by e-mail or to the postal address provided by you when placing an order. Notifications will be considered to have been received and correctly given as soon as they are posted on our website, 24 hours after being delivered by e-mail or three days after any letter has been posted.

Yes, we can ship anywhere in the world. At the time of processing the order, we will calculate the delivery times and expenses. Please, contact us if you have any questions.

The content of our website is an invitation to do business. Until your order has been accepted by us (even if your account has been charged), there is no contract between you and us. If your order is not accepted and we have charged your account, the amount will be reimbursed in its entirety. After you click “buy”, you will receive a receipt confirmation e-mail.

 

This does not imply that your order has been accepted, since is an offer that you are making to us for a purchase. The orders are subject to our verification and acceptance. We will confirm acceptance by sending you an e-mail informing you that the order is being delivered (Delivery Confirmation). Only shall the Contract between you and us be formalised.

 

The orders are subject to our verification and acceptance. Only the Elite Mareque S.L. products listed in the Delivery Confirmation shall be covered by the contract. We shall not be obligated to supply you with any other products that you may have ordered until we confirm delivery of them in a separated Delivery Confirmation. We shall not be obligated to supply you with any products that you may have ordered until we confirm the acceptance of the order by Elite Mareque S.L..

 

The contract with Elite Mareque S.L. may be drawn up in Spanish or in English, as elected by the user. Elite Mareque S.L. may abstain from processing orders that do not offer sufficient guarantees of solvency, or that are incomplete or incorrect or if the Elite Mareque S.L. are unavailable, with no liability assumed with you nor with others. In any case, we are committed to keeping you informed, and if we have already charged your account for the amount of the order, we will reimburse the sum paid in advance.

You accept that the products offered by Elite Mareque S.L. in the online store are subject to stock limits. All orders for Elite Mareque S.L. products are subject to availability. If any of the products are not available once you have placed the order, we will inform you as soon as possible. At that time, you can modify your order or cancel it. Elite Mareque S.L. reserves the right to modify the products offered on the website at anytime without prior notice.

The following procedure has been established for purchases on the Elite Mareque S.L. website, which may be made in Spanish or English.

 

The user must access the online store hosted on the Elite Mareque S.L. website that displays the Elite Mareque S.L. products that are available through that channel, with the following information:

 

a) Description of the product, reference, size, characteristics, colours, composition and photograph.

 

b) Unit price.

 

c) Delivery charges.

 

d) Offer validity conditions, if any.

 

Once you have selected the Elite Mareque S.L. product or products, you must add them to the basket included on the website, indicating the number of units you wish to acquire. Once you have included the Elite Mareque S.L. products you have chose to the shopping basket, you can access the shopping summary that you must accept by clicking the buy button, which will display the following information:

 

a) Product.

 

b) Quantity.

 

c) Unit Price.

 

d) Total Price of each Elite Mareque S.L. product acquired.

 

e) Total Price of the purchase.

 

f) Delivery charges.

 

If you have a promotion code, you must enter it at this time to take advantage of the applicable conditions. Next, you must provide your details. If you are a registered user, you must provide your username and the corresponding password.

 

If you have not registered previously, you must create an account on the website. Once the user has introduced their details they will access Delivery Details, where they will be able to revise and/or modify their delivery and billing information and request an invoice. (only Spain). hey will then proceed to Order Confirmation where they shall see the delivery and billing address, method of payment, and if they wish choose to send order as gift and write a gift-card message, terms and conditions of purchase should be accepted and proceed by clicking on the “Buy” button.

 

Once you have completed the Order Confirmation, you will receive an e-mail when we have received your order in which we inform you of the data corresponding to the purchase order issued. Likewise, we will analyse the purchase order to determine if it meets all of the requirements for processing.

 

Once we have completed the verification, we will send you an e-mail confirming its delivery or rejecting it.

Elite Mareque S.L. products are delivered through a courier service.

 

Once the order has left our atelier, we will send an e-mail notifying you that your order has been accepted and is being delivered. Orders will be delivered to the delivery address that you provided on the form, so it is important that you pay special attention when completing the delivery address data. We will not be held liable if the delivery address is incorrect or incomplete.

 

For security reasons, Elite Mareque S.L. will not send any order to post office boxes or military bases, nor will orders be accepted when it is impossible to identify the order recipient or their address.

If you do not receive your order in the timeframe indicated via email section, please contact Elite Mareque S.L..

 

If it is impossible to carry out delivery, the courier company will contact you to arrange a new delivery date.

 

If in this case you wish to modify the delivery address and/or delivery method from that selected originally, you will be responsible for any additional costs this may incur. If within 15 calendar days from delivery notification, courier does not receive a reply from customer and order cannot be delivered, items will be returned. Once returned orders are received in our warehouse, we will proceed with the refund of the order amount and delivery charges.

 

If you have selected a delivery method other than standard delivery Elite Mareque S.L. will not reimburse the extra charges that this service may entail. Also note that the customer will be liable for return costs (cost of returning order to our warehouse). When your order is delivered you should check to ensure that items have been received correctly. If there are any errors or problems with your order you should contact Elite Mareque S.L. via email indicating your personal details, order number and the discrepancies and/or problems found, and we will contact you in order to resolve the situation.

The user takes ownership of the Elite Mareque S.L. products when you receive the shipping confirmation. Liability for the Elite Mareque S.L. products is transferred to the user as soon as the order is delivered.

The prices on our website are shown in Euros for all countries.

 

In accordance with the applicable legislation, any purchase made on our website is subject to the Value Added Tax (VAT) or any other tax or duty applicable according to the destination country.

 

The delivery charges are added in the purchase summary, before making payment. Elite Mareque S.L. reserves the right to modify the prices show on the website without prior notice.

 

The price of the products will be as stipulated on our website at all times, except in the case of obvious error.

 

Although we make every effort to ensure that all prices listed on the pages are correct, errors may occur. If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible, giving you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be cancelled and any amounts paid will be reimbursed in full.

 

We are not obligated to provide you the product(s) at an incorrect lower price (even if we have sent you the Delivery Confirmation) if the error in the price is obvious and unmistakable and could reasonably be recognised by you as an incorrect price. All rights recognised by the applicable legislation are reserved.

 

Elite Mareque S.L. accepts payments made via wire transfer. Elite Mareque S.L. complies with the regulations demanded by the different payment methods that may be used to make your purchase.

 

Elite Mareque S.L. reserves the right to verify the personal details and take appropriate measures to ensure that the merchandise is properly delivered.

If you receive an erroneous order or a defective product, we ask that you contact us immediately, within 24 hours, at the following e-mail address, indicating the error or defect, along with your personal details.

 

Incidences will always be dealt with from the purchase market. We will examine the returned product carefully and notify you be e-mail within a reasonable period of time whether the item will be returned or replaced (if appropriate). The item will be returned or replaced as soon as possible and, in any case, within 30 days of the date on which we sent the e-mail confirming that the inadequate item would be returned or replaced. The amounts paid for products returned due to flaws or defects, when they actually do exist, will be reimbursed in full, including any delivery charges paid to send the item to you and the costs to you to return it to us. The refund will be made usong the same method as that of payment.

 

All rights recognised by the applicable legislation are reserved.

The products offered on our website are a carefully selected sample of our collection. We have taken special care in showing the colours and characteristics of our products with great precision. Of course, each monitor is calibrated differently, and we cannot guarantee that your monitor shows entirely true colours.

None of these purchase conditions exclude or limit our liability for (1) death or personal injury cause by our negligence, (2) fraudulent statements, (3) any other liability that may not be limited or excluded according to applicable law.

 

Subject to the paragraph above, and to the extent that the law allows, we shall not be liable for financial loss (including lost income, profits, contracts, business or expected savings) or loss of good will or reputation or losses due to special or indirect damages suffered or incurred by you as a result of or in connection with these Conditions.

 

The content of this section does not affect your legal rights as a consumer, nor your right to terminate the contract.

We shall not be held liable for any non-compliance or delay in compliance of any of the obligations assumed in a Contract, when the cause is due to events that are beyond our reasonable control (“Force Majeure”).

 

Force Majeure includes any act, event, lack of service, omission or accident that is beyond our reasonable control, especially including but not limited to the following:

– Strikes, lock-outs or other protest measures.

 

– Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.

 

– Fire, explosion, storm, flooding, earthquake, sinking, epidemic or any other natural disaster.

 

– Inability to use trains, ships, aircraft, motor transport or other means of transport, whether public or private.

 

– Inability to use public or private telecommunication systems.

 

– Acts, decrees, legislation, regulations or restrictions by other governments.

 

Our obligation to fulfil any Contract shall be understood to be suspended during the period in which the Force Majeure situation remains in effect, and we shall be granted an extension in the period of time stipulated to fulfil our obligation while such a situation lasts. We will make every effort to bring an end to the Force Majeure situation or to find a solution by any means that enable us to fulfil our obligations under the Contract, despite the situation of Force Majeure.

Cookies.

The Website uses cookies, small data files that are generated in the user’s computer, in order to optimize your navigation, adapt the design of the site and improve its content, with the ultimate aim to provide users with a more satisfactory service.

 

Our cookies:

 

Name: cookie_notice_accepted

Domain: .es

Duration: 30 days.

Purpose: Cookie acceptance cookie.

 

Name: pll_language

Domain: .es

Duración predeterminada: Sesion

Purpose: Detects the default client language

Nombre de cookie: wordpress_logged_in_ef

Domain: .es

Duration: 15 días

Purpose: Identify if the client is registered or not.

 

Name: woocommerce_cart_hash

Dominio: .es

Duration: 1 month

Purpose: Registers the products added to the cart by the user

 

 

Disabling and deletion of cookies: You can, at any time, restrict, block or erase cookies from this website.

 

To do so you need to modify the configuration of your web browser regarding the use of cookies policy, through the menu “Options”, Preferences” or “Tools” (the name of the menu or the procedure to access the cookies configuration options may vary depending on your web browser). For more information regarding cookies configuration check the “Help” menu in your web browser.

 

To use this website the use of cookies is required, the information gathered is completely anonymous. However, you can set your browser to block them and, where appropriate, eliminate them. However, if you select this setting you may be unable to access certain parts of the website or may be unable to make the most of a number of our services. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies when you log on to our site.

 

Elite Mareque S.L., undertakes to treat all your personal data with absolute confidentiality, using them exclusively for those purposes stated, and informs you that it has all the necessary technical and organizational security measures implemented to guarantee the security of your data and avoid any alterations, loss and/or unauthorised access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, whether coming from human action or from the physical natural environment, in accordance with the provisions of article 9 of LOPD (Data Protection Act) and the legislation approved in Royal Decree 1720/2007 of 21st December.

 

There are functionalities on this website that require you to register before you are given access. This will enable you to access “my account”, where you can view your personal details, delivery addresses, order status, and so on. Each time you access these functionalities, you will need only to enter your e-mail address and password. Our system will recognise your data, making your experience on the website quicker and easier.

 

Elite Mareque S.L., we care about security and guaranteeing and protecting our customers’ privacy. That is why we guarantee that your data will be processed under the highest levels of security. The credit card transactions are transmitted over a secure SSL (Secure Socket Layering) server. When the letters “http” switch to “https”, the “s” means that you are in an SSL area. Your browser may also inform you of site security with a pop-up message. SSL encrypts the personal information via data transport. To access certain functionalities on the website, such as the online shop, you must provide us with your personal details. By including this information, you guarantee us that it is your true identity, and that all of the information that you provide is true, exact, up-to-date and complete when you provide it to us.The personal data that you provide us voluntarily will be included in a file owned by Elite Mareque S.L. that will be used to manage your registration as a user, inform you about Elite Mareque S.L. products and Elite Mareque S.L. promotions through the e-mail account that you provide us and manage the purchase process in the event that you acquire any of the products from our online store.

 

Elite Mareque S.L., headquartered at C/ Don Ramón de la Cruz 17 1º Derecha, 28001, Madrid, Spain, as the party responsible for the file, is committed to respecting the confidentiality of your personal information. To exercise your rights to access, rectification, cancellation and opposition, you must send written notification from the e-mail account you used to register to (invitada@helenamareque.es) or by letter, accompanied by a copy of your identification document, sent to the following postal address: “Elite Mareque S.L.” conDir. postal: C/ Don Ramón de la Cruz 17 1º Derecha, 28001, Madrid, Spain.

 

Formalising your registration as a user implies your consent to process the data in accordance with the terms indicated. If you provide third-party personal information, you guarantee that you are duly authorised to process it. Likewise, you are obligated to inform said third parties of the terms and conditions of the processing of their data.

 

All information provided by you will be included in a file controlled by Elite Mareque S.L. to process purchase orders, facilitate browsing and purchase Elite Mareque S.L. products, and to offer you commercial, advertising and/or promotional information. When you place an order, you are indicating that you agree with us storing and processing your personal data.

 

To provide the best possible service, Elite Mareque S.L. is obliged to provide specific customer data (name, address, telephone number, etc.) to third party companies that collaborate to provide said service (shipping companies, financial entities, etc.). In all cases the information provided are those strictly required for a specific activity to be conducted. You authorize the transfer of your personal data for the specific purpose of correctly administrating your order.

We have the right to revise and amend these Terms from time to time. The use of our website and the Contracts for the purchase of products through such website will be governed by Spanish law. Any dispute arising from, or related to the use of the website or to such Contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts. If you are contracting as a consumer, nothing in this Clause will affect your statutory rights as such.